FAQs

FAQs

FAQs

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Standards

What are the differences between the 2019 and 2024 COP?
What are the differences between the 2017 and 2024 COC?
Why has the 2024 definition on recycled materials changed?
How were the standards developed and how do changes to the standards get decided?
When can I start using the COP and COC 2024?
When can I get audited against the COP and COC 2024?
I am certified to the COP 2019 standard and wish to become certified to COC 2024. Do I need to be recertified to the COP 2024 standard before I can do this?
The definition of which components can be excluded for watches and finished jewellery products to be claimed as being made of COC has changed. Is there a transition period for selling existing stock?
What languages will the 2024 standard and guidance be translated into?
When will the standards next be reviewed?
Can RJC review my completed self-assessment document?
As all our suppliers are RJC certified, does this show compliance with COP 7 Due diligence for responsible sourcing from conflict-affected and high-risk areas?
The definition of acceptable eligible COC recycled materials has changed. Is there a transition period for implementing this new definition, even if we are still implementing the 2019 standard?le
What are provenance claims COP 14 and how do I have one audited?
If I deal in both laboratory grown (lab-grown) materials and COP RJC scope materials, which standard do I need to implement?
The COP scope includes diamonds and coloured gemstones (rubies, sapphires and emeralds) what materials does the LGMS cover?
I am already an RJC COP certified member and I handle lab-grown materials, what are my next steps?
When can I get audited against the LGMS standard?
What training or support is being planned for members impacted by the new standards?
What are the differences between the 2019 and 2024 COP?

 

For a more detailed comparison of the 2019 and 2024 COP, click here.

What are the differences between the 2017 and 2024 COC?

For a more detailed comparison of the 2017 and 2024 COC, click here.

Why has the 2024 definition on recycled materials changed?

As part of the full review of the COC standard, RJC conducted three rounds of public consultations with a wide range of stakeholders to update the definition of recycled materials (covering all metals in scope for the COC standard; gold, silver and platinum group metals). The most consistent messaging received from directly interested parties was: 

 

This has resulted in a definition that accepts materials from pre-consumer, post-consumer and waste to be included. This builds on the existing 2017 version of the COC Standard, with an evolution to continue to encourage members to trace recycled materials beyond the origin and to provide greater transparency to customers. The associated due diligence and verification requirements have been strengthened and it should be noted that investment materials (even if previously made of recycled gold) continue to be excluded, due to the difficulty in conducting due diligence on such sources.   

How were the standards developed and how do changes to the standards get decided?

RJC consults with industry experts, as well as following the ISEAL Code of Good Practice for Sustainability Systems, which outlines how to carry out a public consultation when reviewing standards. The standard is then reviewed by the RJC team in collaboration with a multi-stakeholder RJC Standards Committee, who support in decision making based on the outcomes of the consultations.   

For the COP standard, we conducted three rounds of 60-day public consultations on the draft standard. These took place from 8th October – 10th December 2021, 28th February – 29th April 2022 and 8th April – 7th June 2024 respectively.   

For the COC standard we conducted two rounds of 60-day public consultation on the draft standard followed by a 30-day consultation focused on eligible recycled materials. These consultations took place from 17th October – 17th December 2022, 16th November 2023 – 31st January 2024 and 11th April – 13th May 2024 respectively.  

For the LGMS, we conducted two rounds of 60-day public consultation. The first consultation took place in October 2021 to gather insights on key risks and expectations for a proposed standard. The second consultation was held in July 2024 on a proposed draft standard.  

This second round of consultations confirmed no substantial changes were needed and as a result, a third full consultation was not required but was replaced by a round of direct engagement with interested parties. 

The public consultations sought feedback from a wide range of stakeholders that would be impacted by changes made to the standards and timelines were set to give ample opportunity to provide comments. Feedback was collected through a variety of channels including; surveys, roundtables, emails and one-to-one meetings. The revision of the standards was also made possible through the collaborations of the RJC multi-stakeholder Standards Committee with direct input on each evolving draft throughout the process. For the LGMS, a specialised “Taskforce” of 12 experts was convened to support the RJC and Standards Committee with technical expertise throughout the development and consultation process. Standard-setting decisions are made with the objective of achieving consensus. Where consensus is not possible, decisions are made by a majority vote. More information can be found within the RJC Standard-Setting Procedure document. 

When can I start using the COP and COC 2024?

Both standards come into force on 1 January 2025 and will supersede the previous versions. The accompanying Standard Guidance will be published in December 2024. To support our members with understanding the new requirements, training will be available throughout 2025; keep up to date with what with have scheduled through our newsletter . The Self-Assessment workbook will be made available in Q1 2025. Existing certifications remain valid and the transition period for moving to the new standards is detailed below. 

When can I get audited against the COP and COC 2024?

Member certification deadlines will not change, and all existing COP and COC certificates remain valid till their expiration dates. 

A 1-year transition period from 1 January 2025 to 1 January 2026 applies for audits as follows: 

Existing members may choose to be certified to either the COP 2019 or COC 2017 Standards or to the 2024 versions during the transition year. 

With auditor training for the 2024 COP and COC Standards to be completed by the 1st of July 2025, existing members and those joining up to July 2025 can choose to be audited against the 2024 versions as of the same date.  

Note: Where Certification Bodies and Auditors have been able to complete all necessary training and other preparations earlier, it may be possible for members to be audited against the 2024 versions as of 1st of April 2025, but not earlier.   

Mid-term reviews and surveillance visits will continue as planned against the COP 2019 and COC 2017 standards until the associated certificates expire, together with any extensions to scope or provenance claim bolt-on audits, where applicable. 

New members that join the RJC from 1 July 2025 onwards must be audited and certified to the 2024 COP and optionally, the COC Standards. 

From 1 January 2026 all new certifications or recertifications must be conducted against the 2024 version Standards.  

Transition timetable 

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I am certified to the COP 2019 standard and wish to become certified to COC 2024. Do I need to be recertified to the COP 2024 standard before I can do this?

The COC 2024 standard is available for any member who is certified to the COP 2019 or later. It is not necessary to recertify to the COP 2024 standard, but you should note that the COC certification expiry will be set to match the expiry of the COP certificate to allow for combined audit cycle going forward.  

The definition of which components can be excluded for watches and finished jewellery products to be claimed as being made of COC has changed. Is there a transition period for selling existing stock?

Some non-COC items that were previously permitted under the previous version of the standard for watches and finished jewellery products to be claimed as being made of COC have been removed.  If you have stock of items that are affected by this change, you will be able to continue to sell these as COC for 1 –year from publication of this Standard. After this time, you’ll need to re-label them as non-COC. Certified members will be required to show compliance with this at their next audit (including surveillance visits).  

What languages will the 2024 standard and guidance be translated into?

In addition to English, the standard and guidance are made available in French, Italian, German and Spanish. We anticipate that translations will become available in early 2025. 

When will the standards next be reviewed?

RJC is committed to developing credible and effective standards and continually improving its systems. In accordance with the ISEAL Alliance Standards Setting Code, we commit to a full review of our standards at least once every 5 years. We may review sections, or all the standard earlier as needed. Due to the close alignment of the 2024 COP and LGMS, we will always ensure the two standards are reviewed together. Sign up to the RJC communications mailing list to make sure you get alerted.  

Can RJC review my completed self-assessment document?

The RJC is unable to review your self-assessment document, members are best placed to complete and objectively review their own self-assessment due to their knowledge of their own operations, procedures, policies, knowledge of local applicable law, etc.

In addition, the COP Guidance document is a great resource for helping members to implement the COP provisions and requirements. The guidance also includes a variety of templates and checklists. We also have a toolkit page that includes all our toolkits to support you in implementing the COP, also containing a variety of tools, checklists and templates.

If you do have any specific questions around certain provisions or non-conformances, please reach out to training@responsiblejewellery.com and indicate the key areas you need support on and we can suggest some steps, provide some resources and guidance to support you.


As all our suppliers are RJC certified, does this show compliance with COP 7 Due diligence for responsible sourcing from conflict-affected and high-risk areas?

Sourcing exclusively from 2019 COP certified suppliers is not enough to show compliance with COP, even if they provide their certificate, as their certificate does not include any information regarding the origin of the materials or products you are purchasing from them or provide you a copy of their supply chain policy.

Under the OECD Guidance, you are responsible for identifying red flags and carrying out a risk assessment on your suppliers. While RJC certification can assure you that your suppliers are successfully conducting their own due diligence, without the specific information you need to ask them for, you cannot adequately conduct your own.

However, if you are buying from a COP 2019 certified RJC members, the process of information gathering should be streamlined and more efficient because they know what you’re asking for, and why.

RJC has developed a due diligence toolkit to support members with implementing COP 7, which is available here on the RJC website, as well as a dedicated COP 7 training page.


The definition of acceptable eligible COC recycled materials has changed. Is there a transition period for implementing this new definition, even if we are still implementing the 2019 standard?le

The definition of acceptable eligible COC recycled materials has been updated to recognise that materials could come from pre-consumer, post-consumer and waste sources, and to require a clear declaration of the type of recycled material. In order to accommodate this requirement and ensure that customers have the information to enable them to pass on accurate declarations, a transition period of 1 year from publication of the 2024 COC Standard has been established for any existing stocks of COC recycled material to be sold or re-labelled.

See the 2024 COC Supplementary Guidance for more detail on this transition period and practical steps to implementation.

What are provenance claims COP 14 and how do I have one audited?

Provenance claims are typically made about a product’s origin, verification of source, traceability of material, certification of material or suppliers, or another mechanism to ensure responsible sourcing practices that are not covered elsewhere in the COP.

The RJC has two main requirements for provenance claims:

To achieve conformance with the provision during the audit, you will need to meet requirements for both elements of your provenance claim: the promise and how the promise is achieved.

A provenance claim needs to be certified by the RJC via a “bolt-on” audit which can be conducted at any time during your RJC certification cycle. For further information and support please visit the dedicated COP 14 Provenance Claims training page.


If I deal in both laboratory grown (lab-grown) materials and COP RJC scope materials, which standard do I need to implement?

Companies handling both COP RJC scope materials (diamonds, rubies, emeralds, sapphires, gold, silver, platinum group metals) and lab-grown materials (lab–grown diamonds, rubies, emeralds and sapphires) will need to implement both the COP and the LGMS. Existing RJC members will need to inform the RJC of an expansion to their scope of materials, this can be done through the member portal or when booking the next audit. Members have 2 years from the date they joined the RJC to achieve certification. 

The COP scope includes diamonds and coloured gemstones (rubies, sapphires and emeralds) what materials does the LGMS cover?

Lab-grown diamonds, rubies, emeralds and sapphires intended for the jewellery supply chain are in scope for LGMS. This includes any of the above lab-grown materials that are:     

I am already an RJC COP certified member and I handle lab-grown materials, what are my next steps?

Existing RJC members handling lab-grown materials need to inform the RJC of their expanded scope, this can be done on the member portal, or when booking your next audit.  

If a member is already certified to the 2019 COP standard, the member must book a combined COP 2024/LGMS audit within the relevant implementation period for LGMS. This will be 12 months from the effective date of the standard, which is 1 May, 2025 (see the LGMS page), even if this means an early recertification against COP. Where a combined COP 2024/LGMS audit is not possible in the first 6 months after the effective date, the member must at least book a COP 2024 audit. In this particular situation, compliance to the relevant LGMS requirements can be verified by the audit firm at a subsequent scope change audit or at the same time as conducting an early surveillance audit for the COP 2024 certification, where remote audit elements may be used, subject to eligibility. The expiry date of the LGMS certificate shall coincide with that of the existing COP 2024 certificate, even if the total length of the LGMS certificate is shorter than three years.

Where a member has a fully separate entity handling only LGMs it may be possible for a standalone audit to be conducted against the LGMS and separate certificate to be issued with an expiry aligned to the existing COP 2019 certificate. Please contact the RJC to find out if this applies. 

When can I get audited against the LGMS standard?

All members with lab-grown materials in scope will need to have booked an audit within the relevant implementation period for LGMS. This will be 12 months from the effective date of the standard (1 May 2025), even if this means an early recertification against COP. Please note that any audits that are overdue for 6 months will trigger member profile page suspension.

Where a combined COP 2024/LGMS audit is not possible in the first 6 months after the effective date, the member must at least book a COP 2024 audit. In this particular situation, compliance to the relevant LGMS requirements can be verified by the audit firm at a subsequent scope change audit or at the same time as conducting an early surveillance audit for the COP 2024 certification, where remote audit elements may be used, subject to eligibility. The expiry date of the LGMS certificate shall coincide with that of the existing COP 2024 certificate, even if the total length of the LGMS certificate is shorter than three years.

What training or support is being planned for members impacted by the new standards?

Throughout the year we will have a number of webinars planned to support members with the implementation of the 2024 Code of Practices standard, 2024 Chain of Custody standard, and the new LGMS. Keep an on your Member Portal and ensure you’re signed up to the RJC newsletter for details of these events. 

Assurance

How can I find an auditor to complete my audit?
What is the audit process?
What is a critical breach?
How do I become an approved RJC audit firm?
How do I apply to become an auditor?
What are the key differences between the Assessment Manual V1.3 December 2020 and the new member and auditor Certification Manuals V 1.0 February 2025?
How can I find an auditor to complete my audit?

Please visit our Find an auditor page to see all the audit firms currently approved to conduct RJC audits. 

What is the audit process?

Please see here our latest audit and certification manuals for any RJC audits conducted against any RJC standards as of 1 July 2025, with the below exception. 

Any audits conducted as part of a pre-existing certificate such as COP 2019 mid-term reviews, COC 2017 surveillance audits, extensions to scope or provenance claim bolt-on audits shall follow the requirements in the Assessment Manual version 1.3 December 2020, as the assessment methodology. 

Please also see answer to question “When can I get audited against the COP and COC 2024?” in the Standards FAQ section above. 

Please see here a short document describing the 5 RJC audit steps for COP 2019 (Step 1: Self-assessment, Step 2: Audit, Step 3: Report, Step 4: Certification decision, Step 5: Review and recertification).  

What is a critical breach?

A critical breach is a major nonconformity identified during audit against COP critical provisions or any COC provision where a deliberate falsification of information, systemic failure of management systems, or a total lack of controls of business risks has taken place. 

Please see here Appendix 2 – Critical Provisions for the full list of COP 2019 and COP 20204 critical provisions, as well as information on what qualifies as a COC critical breach.

How do I become an approved RJC audit firm?

Any audit firm interested in conducting RJC audits must first apply with the RJC (Assurance@responsiblejewellery.com) for approval, and follow the procedure described in the RJC Auditor Accreditation Criteria 2019, including using the RJC Auditor Application Form.  

How do I apply to become an auditor?

Individual auditors who wish to become RJC approved auditors need to be associated with one of our approved audit firms, found here. This is to allow for the audit firm to apply on the auditor’s behalf as the auditor cannot apply independently. Following this application, if the initial criteria is met, the auditor will then be required to pass associated assessments to become an RJC approved auditor.

What are the key differences between the Assessment Manual V1.3 December 2020 and the new member and auditor Certification Manuals V 1.0 February 2025?

Key differences compared to certification process requirements previously detailed in the RJC Assessment Manual are as follows: 

Certification

How long does it take to issue a certificate after the audit?
Where can I download the certificate and certified member logo?
How can I login to the member portal?
My certificate will expire, what do I do?
We added a new entity or changed RJC scope. What steps do we take?
Where can I find a member’s certificate number and expiry date?
How long does it take to issue a certificate after the audit?

The time it takes to issue the certificate is dependent on the time it takes to complete each of the below stages.

After the audit is completed, the report is prepared by the audit firm and reviewed by RJC before a certificate is issued. 

  1. Audit firm submits the audit report. Once your audit firm has completed the audit, they have 2 months to submit the report to the RJC. During this time, the audit firm sends the report to you for your review.
  2. Report is sent to RJC. Once the report is submitted to the RJC, the report is then added to a queue and reviewed accordingly.
  3. Report is reviewed by RJC. We review the report as part of our certification process. We may have queries for the audit firm. When queries are raised we email the Principal Contact to keep them informed of the status of their certification. If there are no queries raised, we will issue a certificate.
  4. Certificate issued. The Principal Contact will be sent an email notification when the certificate is issued.

Where can I download the certificate and certified member logo?

Login to the member portal to download the certificate and logo.

This document includes screenshots and step-by-step instructions on where to find the files on the portal.

How can I login to the member portal?

I have a login ID:

Use the link below the access the member portal. Use your login ID and password. You can reset your password from the login page.

https://portal.responsiblejewellery.com/

I don’t have a login ID and I am the Principal Contact:

All Principal Contacts have been emailed login details for the member portal. If you have not received your login details or if you have any queries, please contact membership@responsiblejewellery.com

I don’t have a login ID and I am not the Principal Contact.

Please get in touch with the Principal Contact in your organisation.

My certificate will expire, what do I do?

Book your audit at least 6 months prior to the expiry date.

To avoid any gaps in your certification, we recommend you book the audit at least 6 months prior to the expiry date of the certificate. Contact your audit firm who will discuss the renewal process with you.

A list of approved audit firms can be found on the RJC website here:

https://responsiblejewellery.com/auditors/find-an-rjc-auditor/

We added a new entity or changed RJC scope. What steps do we take?

To update your RJC scope (add a new entity, change membership forum, address, company name etc.), please update your details in your Member Portal account or complete the below change request form, submit it to membership@responsiblejewellery.com and the RJC membership team will support you with the change in scope request.

If an audit has taken place with a new entity in scope, please note that no certificate can be issued until the change request form has been submitted and processed by the RJC membership team


 

Where can I find a member’s certificate number and expiry date?

You can find a member’s certificate number on the first page of an RJC certificate and on the RJC website. An RJC certificate is either valid for 3 years or, if the member has an open major non-conformance, it is valid for one year. You can find the start date and expiry date of a certificate on the first page of a certificate. Each RJC certificate has a unique certificate number. Members can download logos with their unique certificate number from their member portal account.

Membership and Applications

MEMBER – Company name change
MEMBER – Address change
MEMBER – Director change
MEMBER – New Site Added
MEMBERSHIP FEE – What is ARS and how does it relate to RJC membership fees?
APPLICATIONS – Which documents need to be submitted as part of my application?
APPLICATIONS – Is there an example of the required bank reference letter?
MEMBER – Company name change

Are you an RJC member and has your company name changed?

Please send an email to membership@responsiblejewellery.com, stating the old name and the new name. Confirm in writing that there are no other changes. Please attach:

MEMBER – Address change

Are you an RJC member and has your address changed?

Please send an email to membership@responsiblejewellery.com clearly stating the old address and the new address. Confirm in writing that there are no other changes. Please attach the following document:

MEMBER – Director change

Are you an RJC member and have directors changed?

Click here to download the change request form.

Please send an email to membership@responsiblejewellery.com describing the change. Let us know whether the RJC principal contact details have changed or not. Confirm in writing that there are no other changes. Please attach the following two documents:

MEMBER – New Site Added

Are you an RJC member and have you opened a new location?

If yes, is the new site an entity or a facility?

Entity:


Facility:


Adding a new facility to scope:


Adding a new entity to scope

MEMBERSHIP FEE – What is ARS and how does it relate to RJC membership fees?

RJC Commercial Membership is renewed annually

To remain up to date with your membership renewal, please submit your Annual Relevant Sales (ARS, see below) figure at least 30 days prior to your invoicing month.

Submitting ARS figure

 Member invoicing month

 Paying your invoice


What is ARS?

You can find a table on our website here, listing the membership fee in relation to ARS.

*Commercial membership fees exclude the cost of a third-party independent audit.

APPLICATIONS – Which documents need to be submitted as part of my application?

Download the Required Document Checklist by clicking here.

This checklist lists all necessary documents.

It also lists key information that must be included in the documents, and highlighted. 

Tips to help speed up the processing of your application:

Guidance for groups

When uploading documents via the application portal, please follow our guidance: 

Which group entities are in RJC scope?

All entities handling relevant materials (diamonds, gold, silver, platinum, palladium, rhodium, emeralds, rubies, sapphires), in the jewellery supply chain, are in scope.

In addition to your organigram, please provide a list with a concise description of business activity of each entity.

APPLICATIONS – Is there an example of the required bank reference letter?

For your reference, click here to download a generalised example of a bank reference letter. This is one of the required documents to be submitted as part of your application.

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